Perform Business Analyses for Fortune 500 Companies
LOCATION:
KEANE Incorporated
SITUATION:
Providing an expansive set of services to Fortune 500 companies in New York city and across the country, KEANE consulting specialized in Process Analysis, Needs Analysis, SWOT (strength, weakness, opportunity, threat) Analysis, Business Process Re-engineering, Customer Analysis, and Feasibility Analysis & Prototypes; software development and testing; and technical manual development.
ACTIVITY:
For companies such as AT&T, PSE&G, ConEd, Exxon-Mobile, General Motors, Fannie Mae, Johnson&Johnson, and UPS, provided analysis based on market needs.
Types of analysis included:
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Needs Analysis
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Process Analysis
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SWOT Analysis
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Gap Analysis
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Requirements Gathering
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Functional Analysis
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Workflow Analysis
Activities included benchmarking, drafting business plans and communication plans, developing business rules, creating focus groups, identifying metrics and key performance indicators (KPI), defining and documenting work procedures, building RACI (responsibility, accountability, consult, informed) matrixes, and developing business operational standards. Also developed suite of commercially available user manuals for the AT&T TDD (Telecommunication Devices for the Deaf) product line.
SKILLS:
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Active Learning
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Attention to Detail
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Authoring
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Benchmarking
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Business Analysis and Process Improvement
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Document and Implement Quality Processes
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Documentation Quality Review
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Gap Analysis
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Metrics
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Key Performance Indicators
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Knowledge Capture, Transfer, and Sharing Techniques
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Identifying Process and Knowledge Gaps
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Mentor Team Members In Use Of Best Practices
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Presentation Design and Development
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Problem Solving
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Proofreading
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RACI (responsibility, accountability, consult, informed)
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Swimlanes
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Task Analysis