LOCATION: ​AT&T Center for Systems Education (CSed)
SITUATION:
AT&T's commitment to employee training included an organization implementing a wide variety of Instructional Design and Instructional Technology tools and techniques.
An observation room at the Center provided the opportunity to observe teachers and students real-time; and evaluation criteria would be provided to both students and teachers. Courses would be modified to improve the learning experience and achieve desired job-performance goals.
NEEDS DEFINITION:
When field individuals were being moved from non-technical to technical positions, courses needed to be designed, developed, and tested within CSed prior to being implemented in a controlled training environment.
ACTIVITY:
Surveys were provided to work group supervisors to determine desired level and depth of learning to be taught, and desired work outcomes.
Developed training materials included Instructor Manual with notes, Student Guide, Job Aids, and Learning Assessment Questionnaire once employee went back into the work environment.
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AT&T's standards defined page layouts for documents and presentation materials. A core tool across all course development was the use of "Plain English" and/or "Simple English" standards. All technical terms defined in a glossary including actual photos, vector images, or character illustrations to present concepts in a clear visual format. ​