Develop Software Documentation Development Lifecycle (SDDL)
Standard Operation Procedure (SOP)
LOCATION: Victor 12
SITUATION:
Victor 12 is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that specializes in providing training and IT solutions, including instructor-led training, e-learning, and managed services. They focus on empowering individuals and organizations through innovative learning experiences and have a strong commitment to supporting military families and veterans. In providing maintenance for Learning Management System software and related software products, Victor 12 needed a method to develop, publish, and maintain related user software documents, providing repeatable system-level quality.
NEEDS DEFINITION:
Develop a Software Documentation Development Lifecycle (SDDL) Quality System-Level Process Standard Operating Procedure (SOP) to ensure consistency, efficiency, and quality in the process of creating and maintaining end-user software documentation.
ACTIVITY:
Developed a standardized approach for developing, reviewing, approving, distributing, and maintaining software documents, ensuring they are accurate and up-to-date.
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The quality system-level process defined within this SDDL is framed within ISO 9001:2015 concepts to consistently deliver products and services; and includes requirements for use of VA Documentation Style Guide and Section 508 Accessibility as per contract requirements.
ISO 9001:2015 defines a quality system-level process as one that demonstrates customer focus by:
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Establishing policies with the intent of maintaining repeatable levels of defined quality in service and product provision.
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Defining, following, and maintaining processes that demonstrate a commitment to quality inputs and outputs.
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Documenting work instructions (job aids) with detailed steps for performing tasks within the process and establishing measurable markers for quality.
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Retaining records as proof requirements are met to validate the performance of quality procedures while recognizing opportunities for improvement.
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Reference: www.iso.org/files/live/sites/isoorg/files/archive/pdf/en/documented_information.pdf (www.iso.org, ISO 9001:2015, Edition 5, 2015)