LOCATION: KEANE Incorporated
SITUATION:
KEANE Incorporated provided an expansive set of consulting services to Fortune 500 companies in New York City and across the country, specializing in Process Analysis, Needs Analysis, SWOT Analysis, Business Process Re-engineering, Customer Analysis, and Feasibility Analysis & Prototypes, along with software development, testing, and technical manual development.
NEEDS DEFINITION:
A resource was needed within the KEANE service group to perform needs analysis, process analysis, functional and workflow analysis, as well as produce a variety of related analysis documents, software documentation, and product manuals for major corporate clients.
SOLUTION DEVELOPMENT:
Comprehensive Business Analysis Services: For companies such as AT&T, PSE&G, ConEd, Exxon-Mobile, General Motors, Fannie Mae, Johnson & Johnson, and UPS, analysis was provided based on market needs and organizational objectives.
Analysis Methodologies Applied:
-
Needs Analysis
-
Process Analysis
-
Requirements Gathering
-
Functional Analysis
-
Workflow Analysis
Supporting Activities: Benchmarking, drafting business plans and communication plans, developing business rules, creating focus groups, identifying metrics and key performance indicators (KPI), defining and documenting work procedures, building RACI matrixes, and developing business operational standards.
Product Documentation: Developed a suite of commercially available user manuals for the AT&T TDD (Telecommunication Devices for the Deaf) product line.