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2024 - 2026

Technical Editor / SDDL Specialist                                                                                   
Victor 12, Inc. (Florida)

  • Analyzed and developed the full Software Documentation Development Lifecycle (SDDL) for the VBA LMS, ensuring alignment with organizational standards.

  • Created comprehensive SOPs and work instructions, significantly enhancing documentation consistency and quality.
    Collaborated with cross-functional teams to capture and articulate complex workflows, boosting process clarity for stakeholders.

  • Analyzed software to ensure document content accuracy, coordinating with developers to verify and validate changes.

  • Coordinated enterprise-level quality assurance, recommending document-specific quality enhancements, including standard content blocks.

  • Conducted internal document development process audits to identify improvement areas.

  • Developed and published 25 to 400-page software end-user documents for the VBA LMS Agile Kanban environment, effectively targeting the appropriate audience.

  • Maintained document version control in SharePoint, ensuring compliance and accessibility.

  • Defined and tracked continuous improvement metrics for documentation processes as per ISO 9001:2015, resulting in enhanced timeliness and client satisfaction.

  • Confirmed compliance with Section 508 Accessibility, Federal Plain Language Guidelines, and VA standards.

2017 - 2024

Lead Technical Writer / Document Development Lifecycle (DDL) Specialist                                    EPS Corporation, Inc.

  • Department of Defense (DoD) Clearance Level: Secret; remote-work experience

  • Analyzed and developed full in-house DDL for MIL-STD-3001 Technical Manual Quality System, including work instructions.

  • Served as the national point of contact for a four-year conversion contract, expertly managing complex documentation projects with minimal oversight, consistently meeting multiple deadlines.

  • Led the development and publication of 75+ maintenance technical manuals, successfully migrating/converting paper-based PDFs to standardized digital publications across multiple Navy product libraries.

  • Directed quarterly rotating teams of technical writers, illustrators, and DoD subject matter experts; provided work instructions and change-tracking tools, enhancing process consistency and minimizing learning curves.

  • Developed and implemented knowledge management initiatives, establishing a Document-of-Record system for efficient record management within SharePoint GCC High and Box.com client portal.

  • Streamlined workflows to minimize errors and rework through comprehensive lessons learned reviews.

  • Confirmed compliance with MIL-STD-3001, ISO 9001:2015, and ASD-STE100 (Simplified Technical English).

  • Received regular commendations from government stakeholders, rotating subject matter experts, and contracted technical writers for exemplary performance and impact on documentation quality.

2008 - 2017

Technical Publications Team Lead / DDL Specialist                                                                           
MTG Services Inc.

  • Developed full in-house DDL for the MIL-STD-3001 Technical Manual Quality System-Level Process, ensuring streamlined documentation development.

  • Designed a suite of eight MS Word templates to emulate XML-based MIL-STD-3001 document design criteria, enhancing efficiency in document creation.

  • Revised support-equipment and maintenance Technical Manuals based on inputs from government subject-matter experts and quality assurance specialists, ensuring technical accuracy and compliance.

  • Served as the in-house subject matter expert for MIL-STD-3001 NAVAIR XML document design criteria and MS Word template use, providing guidance and training to team members.

  • Designed and implemented a common-source document knowledgebase file-management network, centralizing resources for internal and external stakeholders.

  • Confirmed compliance with MIL-STD-3001 and ASD-STE100, ensuring adherence to quality standards.

2003 - 2005

Prime FDA Form Content Editor                                                                                                               
RCM Technologies (Two-year contract with Schering Plough)

  • Developed job aids that standardized document format, language, terminology, and quality review criteria, enhancing consistency across submissions and serving as effective tools for technical writers.

  • Ensured compliance with FDA record standards for submissions, achieving full acceptance within a single review cycle.

  • Managed the submission of forms per quarterly review cycles to the FDA, maintaining alignment between client requirements and the development team’s objectives.

  • Provided clear editing instructions to the technical writing team, which they conscientiously incorporated into all subsequent documents, demonstrating the effectiveness of the work instructions without the need for additional oversight.

1998- 2003

Software Process Manager / Process Manager                                                                 
Williams Communications Solutions (CTI Lab)

  • Brought in to guide a team of software developers and quality testers lacking experience in taking a software product from concept to market, overseeing various software test cycles and document review cycles.

  • Developed and implemented the Software Development Life Cycle (SDLC), coining it as COMPASS (Completely Objective Method Producing Advanced Software Solutions), which streamlined processes and improved project outcomes.
    Conducted quality-focused meetings, earning the nickname "the meeting-maker," to foster transparency and effective communication across teams.

  • Created and maintained a comprehensive suite of documentation from concept to delivery, including technical and non-technical end-user guides, job aids, help-desk knowledge base articles, and SOPs, ensuring accessibility and usability for all users.

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