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2024 - 2026

Software Documentation Specialist                                                                                    ^
Victor 12

  • Veterans Benefits Administration (VBA) Clearance Level:  Public Trust. 

  • Developed and updated software documentation specific to VBA Learning Management System (LMS).

  • Developed Software Documentation Development Lifecycle (SDDL) Quality System-Level Process Standard Operating Procedure (SOP) with swimlanes, work instructions, and metrics as per ISO 9001:2015 Quality Management System and Kanban key practices.

  • Used VA Documentation Style Guide and Section 508 Accessibility as per contract requirements.

2017 - 2024

Lead Technical Writer                                                                                                           ^
EPS Corporation

  • Department of Defense (DoD) Clearance Level:  Secret.

  • Updated and maintain MIL-STD-3001 and S1000D technical manuals (50 to 1500 pages).

  • Managed multi-location team of writers/illustrators, reviewers, SMEs, and stakeholders delivering 75+ MIL-STD-3001 XML-based PDF electronic manuals, maintaining records over 4-year contract; guiding continuous improvement per lessons learned.

  • Developed MIL-STD-3001 Quality System-Level Process Manual with swimlanes, work instructions, and metrics per ISO 9001:2015 Quality Management System.

  • Designed and implemented knowledgebase workflow supporting Government-compliant SharePoint environment.

  • Used ASD-STE100 Simplified Technical English and other plain language standards as per contract requirements.

2008 - 2017

Technical Publications Team Lead                                                                                      ^
MTG Services Inc.

  • DoD Clearance Level:  Secret.

  • Updated MIL-STD-3001 support-equipment maintenance manuals (50 to 750 pages).

  • In-house subject matter expert for MIL-STD-3001 and MIL-HDBK-3001 for NAVAIR XML-based documents.

  • Updated/maintained technical documents supporting Peculiar Support Equipment (PSE) and Mobile Maintenance Facilities (MMF).

  • Designed, constructed, and supported use of a common-source-knowledge-base / file-management resource directory network.

2003 - 2005

Prime Editor                                                                                                                           ^
RCM Technologies

  • Learned and implemented FDA-specific record standards for documents prepared by technical writing team for FDA submission.

  • Produced and provided job aids for technical writing team.

Prime Editor
Technical Publications Team Lead
Lead Technical Writer
Software Documentation Specialist

1998- 2003

Software Process Manager / Process Manager                                                                 ^
Williams Communications Solutions (CTI Lab)

Software Process Manager

  • Developed Waterfall Software Development Life Cycle methodology to produce repeatable-quality software products with related manuals, user guides, and installation documents. 

  • Developed and implemented document style guide based on Chicago Style Guide and Oxford Style Guide.

Division Lead

1988 - 1998

Technical Writing / Training Division Lead                                                                          ^
Keane Inc. (formerly AGS)

  • Merged technical writing and training divisions to reduce staffing skill overlap and optimize lifecycle activities.  

  • Maintained a team of  technical writers / training developers / instructors to develop and provide cross-industry training and documentation development services; including train-the-trainer, instructor and student guides, product manuals, process manuals, and service training.

ILP

1986 - 1988

Individual Learning Program (ILP) Development Manager                                               ^
Institute of Electrical and Electronics Engineers (IEEE)

  • Designed and developed series of  multi-media Individual Learning Program products (such as Digital Signal Processing), meeting with engineers and subject-matter experts to produce interactive learning modules, student guides, engineer-based video instruction, and related instructional collateral.

1983 - 1986

Instructional Design Team Member                                                                                   ^
AT&T Center for Systems Education (CSed)

Instructional Design Team Member

  • Observed training events to evaluate training effectiveness; reviewed student feedback to improve training materials.  

  • Developed user-friendly training materials introducing technical information to non-technical employees.

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